krakya is committed to providing a responsible gaming environment for every player in Bangladesh. Our suite of player-protection tools gives you full control over how you play — so the experience stays enjoyable, always on your own terms.
At krakya, responsible gaming is not just a policy — it is a core part of who we are. We understand that for the vast majority of players across Bangladesh, gambling is an enjoyable leisure activity. But we also recognise that for a small number of individuals, gaming can become problematic, and that is something krakya takes very seriously.
Our platform is designed with multiple layers of player-protection tools built directly into your krakya Account. These tools are available to every registered player at no cost and can be activated instantly through your Account settings or by contacting the krakya support team. Whether you want to set a daily deposit cap, take a short cooling-off period, or permanently exclude yourself from the platform, krakya makes it simple to take control.
krakya strictly enforces the 18+ age restriction across all games, betting markets, and payment transactions. Players are required to verify their age during the Account registration process, and krakya reserves the right to request additional identity documents at any time to confirm that a Player meets the minimum age requirement. Any Account found to belong to an individual under 18 years of age will be immediately closed and all associated funds forfeited.
If you are playing on behalf of another person, allowing a minor to access your Account, or using the krakya platform in a way that undermines the spirit of responsible gaming, your Account may be suspended without notice. krakya cooperates fully with any investigation relating to underage gambling or Account misuse.
The games available on krakya — including cricket betting, live casino, slots, and virtual games — are designed purely for entertainment. They are not a reliable way to make money, and no betting strategy guarantees a profit. Always set a budget before you play, and never chase losses. If you find yourself playing to recover money you have already lost, this is a warning sign that you should take a break immediately.
Gambling may be becoming a problem if you experience any of the following:
If gambling is affecting your mental health, finances, or relationships, please reach out. The krakya support team is available 24 hours a day, 7 days a week, and can help you activate any of our responsible gaming tools immediately.
Contact krakya Support: [email protected]
Every krakya Account comes with a full set of responsible gaming controls. All tools are free, instant, and available directly from your Account settings.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your krakya Account. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a 24-hour cooling period to give you time to reconsider. Starting minimum deposit limit is ৳500 per transaction.
Session Time Limits
Control how long you play in a single session by setting a session time limit. When your limit is reached, krakya will notify you and prompt you to log out. You can set session limits as short as 30 minutes or as long as several hours — entirely up to you and adjustable at any time.
Time-Out Feature
Need a short break? The krakya Time-Out tool lets you temporarily suspend your Account for a period of 24 hours, 7 days, 30 days, or a custom duration of your choice. During a time-out, you cannot log in, deposit funds, or place bets. The time-out cannot be reversed before it expires.
Self-Exclusion
If you feel you need a longer break or want to stop gambling altogether, krakya's Self-Exclusion tool allows you to permanently or indefinitely close your Account to all gaming activity. Self-exclusion requests submitted to [email protected] are processed within 24 hours and cannot be reversed for a minimum of six months.
Loss Limits
Set a maximum amount you are willing to lose over a defined period — daily, weekly, or monthly. Once your loss limit is reached, krakya will automatically prevent further wagering until the limit period resets. This tool is one of the most effective ways to stay within your personal entertainment budget.
Reality Check Reminders
krakya's Reality Check feature sends you a periodic in-session notification showing how long you have been playing and a summary of your net gaming activity during that session. You can set reminders at 15-minute, 30-minute, or 60-minute intervals to stay aware of how much time you are spending on the platform.
Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use one of krakya's responsible gaming tools or speak to a support specialist today.
Healthy Gaming Habits
Setting up responsible gaming controls on your krakya Account takes less than two minutes. Follow these simple steps to take control of your gaming experience.
Log In to krakya
Sign in to your registered krakya Account using your username and password. If you do not yet have an Account, complete the registration process — age verification is required.
Open Account Settings
Navigate to your Account Settings panel. Look for the "Responsible Gaming" or "Player Protection" section within the settings menu. All protection tools are grouped in one place for easy access.
Set Your Limits
Choose the tools you want to activate — deposit limits, loss limits, session time limits, or Reality Check reminders. Enter your preferred values and confirm. Changes to limit reductions take effect immediately.
Confirm & Get Support
You will receive a confirmation notification when your settings are saved. If you need help activating self-exclusion or a time-out, contact krakya support at [email protected] and our team will assist you within 24 hours.
If you or someone you know is struggling with problem gambling, help is available. krakya provides direct support and encourages players to reach out through any of the channels below.
krakya Support Team
The krakya responsible gaming support team is available around the clock to help you activate any player-protection tool, process a self-exclusion request, answer questions about your Account limits, or simply listen if you need guidance on managing your gaming habits.
Confidential Self-Exclusion Requests
If you wish to permanently close your krakya Account under the self-exclusion programme, you can request this at any time by emailing our support team. All self-exclusion requests are handled confidentially, processed within 24 hours, and remain in effect for a minimum of six months before any reinstatement can be considered.
Family & Guardian Enquiries
Parents, guardians, or family members who are concerned about a loved one's gambling behaviour are encouraged to contact the krakya support team directly. krakya can advise on Account restriction options and escalate concerns to the responsible gaming compliance team for further investigation where appropriate.
Additional Guidance for Players in Bangladesh
krakya encourages all players who feel that gambling is negatively affecting their daily life to seek professional assistance. Speaking to a mental health professional, a trusted family member, or a community support worker can be an important first step toward regaining control. krakya's support team can provide general guidance and activate platform-level protections, but we always encourage players to seek qualified professional help when needed.
You are in control of your gaming experience. Log in to your Account to set limits, explore our games responsibly, or read our FAQ for more information on how krakya protects players across Bangladesh.